14-06-2020 If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. arryn internets done itself in. You've been upgraded to our new BT Email service. 15-06-2020 Iris detection not working on Samsung phone. and about coming off Yahoo servers - when will this happen? You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. Readers like you help support MUO. 14-06-2020 Hoping for 4 hour resolution. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. There seems to be some disconnect somewhere which means that, as you both say, only web version now works. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. BT (British Telecom) offers broadband internet, home phone and television service. Tap the three-dots in the top-right corner of your screen and select. I'll leave the test account on my phone and check again tomorrow and for a few days. I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. 12h05. Youll generally find this in 'Settings' or 'Tools'. Apple users can update their operating system by going to Settings> General> Software Update. Iris scanning on your Galaxy phone uses biometric data unique to your eyes to keep your device safe, so only you can unlock your phone. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. How do I add another email account to my app? 21-02-2020 Follow these links to find the app on Google Play > or in the iPhone App Store >. 15-06-2020 For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. on ask a new question. Ok, I won't say use "Other", but that is the correct one - e.g. Outlook 5 steps. So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. Via If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. Click Save, 1. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. If you're still having problems, you can try deleting and re-installing the account. Email server not responding on Samsung phone or tablet, Do Not Sell or Share My Personal information. Select Change mailbox sync settings > Advanced mailbox settings. - edited Thank you, I have also reset my account. 17h39. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check out these articles for support. 02-11-2019 Fix a problem | BT Help Help and support Email Fix a problem What can we help with? With regard the adverts, the link is all about BTMail - it doesn't mention BTYahoo. Your full name. Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. on 13h47. Go to Solution. Bt says there is no problem with my bt email and to contact you pls can you assist, iPhone 6s Plus, Go back to: Help and support More options Ask the BT Community Contact us Scam calls It definitely is BT Yahoos end. If you have problems with sending/receiving emails, ask your questions here. The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. iOS 12, Jun 4, 2020 11:45 AM in response to declan195. So when you change your password, its important you also update all of the devices you use to access your email account. Tap the three-dots in the top-right corner of your screen and select Sync now. - last edited on All postings and use of the content on this site are subject to the. bledd BT SIP lines down since 8:13 (maybe earlier?) Choose an email account, if you have multiple accounts on your phone. Leave it a bit and then try to log in again later. I also depend on the app to sync my contact and calendars from another source. - No need to worry - our world-class cyber security protects your email to give you complete peace of mind. This way, you can confirm the settings to make sure nothing is misconfigured. What is the BT Email app and how do I get it? (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). Does anyone have any other suggestions please?? Announcements, Guides & Community Updates, Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add, Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email address, Mail Client Issue with one BT Mail account-one last question to ask please. I have to keep reinstalling the BT app. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. BT Mobile operates as a MVNO using the EE network. If you can't find the app it means it won't work with your phone. BT Mobile mostly serves professional clients. I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via My BT. If you've forgotten your BT ID username or password, see: "I've forgotten my BT ID". Welcome back to the Community and thanks for posting. Unfortunately, no-one on the BT technical support side seems to be aware of this and/or is able to help to resolve the issue. Navigate to and open Settings, and the, Galaxy phone or tablet's GPS signal is lost. Scholes Hall internet went off yesterday morning, reported it when I got home from work and have been told it could take upto the 27th for it to be fixed. by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. Be the first to know the next time BT goes down. You'll see the total and available memory space on your device. 21-02-2020 Gmail 5 steps. If you like, youcanwrite somethingunder Description to remind you which email this is (e.g., "Mywork email") on User profile for user: Typically only phones that are issued and administrated by a business will be customized with Knox. Thunderbird 4 steps. 02-11-2019 Jeff Howe Down 3 times in 4 hours,rebooting the hub keeps it going for 45 mins,BT shocking Watford location Wd197bp, Atul Patel I have a fixed lease line for broadband , down for nearly 2hr in RH117RY, Paulo Mazetto anyone having issues with BT broadband today? 15h16, Its version 4.1.27 (394) on a Google Pixel 3 Android 10, on There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. I also don't understand why there is a long-standing message about 'revamping the service' to remove ads. Then, re-add the same account using the option in your email client. You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. Today I received a message on my mobile phone from BY saying my authorization token has expired.please re-enter your credentials (namely my password, as username already entered). 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! If you're not able to receive any emails on your Outlook app, we suggest that you try the steps below: Turning the device off and on. 14h58. Are you trying to manually set up your email account on the Windows Mail app? Is this genuine or a scam? Visit our Cookie Consent tool if you wish to opt back in. Apple may provide or recommend responses as a possible solution based on the information BT don't fix anything. Log in issues Sending or receiving email Problems with email Go back to: Email help More options Ask the BT Community Contact us Scam calls Does anyone else have any ideas/info. Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. from the moment I registered for My BT I have not been able to access my email in my mail apps on iPhone. Keeps coming up token expired and I have to sign back in again. Let's have this matter isolated and address it as soon as possible. 2. It's possible that there's a temporary problem with the email service. 01-11-2019 21-02-2020 i can access mail by web browser, just not on mail apps. Thank you for reaching out! It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. Forgotten your login details? To do this, you'll need first to remove your email account from the app. Website health monitor DownDetector registered thousands of reports on Thursday. If we detect suspicious activity on your account, we'll secure it and you'll see a screen asking you to change your password. Thanks Matt 0 Ratings Reply Vicks1 Aspiring Contributor on 15-06-2020 12h17 Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. If so, justdownload the app for Android Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app If you've forgotten your BT ID username or password, see: I've forgotten my BT ID >, If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. 02-11-2019 This option works just like the regular sync, except you must manually go into the settings and tap an option. StephenM No, but it does mean that at least they acknowledge there is a fault, and are working on fixing it. Still have all my folders as linked to my email address, on If it still doesn't work, click Restore. Refunds. You can then delete the account as necessary. If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. It is common for some problems to be reported throughout the day. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. Before you can log in with your BT ID, you'll need to activate it. I get various errors messages, one on f which is to re-enter my password but in settings but it sends me round in circles. Really inconvenient when you've placed an online order and you have to reinstall the app in the shop to get the confirmation / collection email. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? Tap the Account sync option to view all features that you can sync. 15h13. 12h27 I have a recent problem with my email service. Here we show how to do it in Gmail, but the steps should be similar for most other email clients: If Sync Gmail is enabled, check whether your device's Battery saver mode is on and turn it off. 0 4 193 Last update 29-04 . This site contains user submitted content, comments and opinions and is for informational purposes At some point during one day a couple of weeks ago, the following issues seem to have started: Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 19h13. Visit the. Keep me signed in Help > Create new Email address > Having problems with Email App . 21-02-2020 If using BlueMail - when adding a new account - use Other. I also have email access on iPad through Apple's native mail app, all with no problems. When I took the advice to change my password, my Yahoo app that had been working ceased to function. Forget the BT mail app, use Blue Mail. It might even be a security issue with the device stopping account addition. How do you rate BT over the past 3 months? Apple disclaims any and all liability for the acts, However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. 21-02-2020 There is no facility on the BT website to just get a new password specifically for my email address. The app will then connect to the email servers and fetch new messages for you. Please don't give up with a client. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). 03-11-2019 2. . on Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended He's been writing about the tech for the past decade, and he loves to explain technology in simple words. Internet connections are available through ADSL or BT Infinity branded fibre technology. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Open your email app and reconfigure it if needed. Just follow the on-screen instructions. I added a new account and chose other when asked for type of account e.g. You use Android 6 or above. I had the same problem and spent nearly a week getting the problem fixed. - No need to worry - our world-class cyber security protects your email to give you . Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. If it's a problem with the Mail app on Windows, let's fix it: Settings > apps > apps & features > select the Mail & Calendar app from the list > click the three little dots > advanced options > Repair. POP3 is a protocol for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider, and emails are stored on a single device, sent messages are stored on a single device, emails can only be accessed from a single device. Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. When your phone downloads an email, it takes up some space on your device's memory. Use the options in the app to do that; you can also head to Settings > Accounts, tap an account, and choose Remove account to take it off your phone. If so, please click on the link below and follow the steps in the "Add an account using advanced setup" section and see if that helps resolve the issue. I spoke to BT who have had a lot of complaints they said . 9h04. I tried deleting one of my accounts from my iPad and my iPhone, and now I cannot re-instate it. Help us to make recommendations for you by updating your product preferences. They said that server settings were to be Mail.btinternet.com but they were that anyway. account be migrated and will it proved to be the solution. BT must have fixed it! Using Safe mode will help you figure out if the email app is causing issues with your phone. emails sent from iPad dont appear in the sent box on the iPhone and vice versa. Select Manage Accounts and select your email account. Bradley Foulkes Internet n wifi down in clacton. BT Mobile operates as a MVNO using the EE network. Sign in. Matt-S. Do nothing does not help. BT ID or Email address. I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. It works, downloads email and folders. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. I have contacted BT and so far, they have been unable to advise what has caused this and how to fix it. All Rights Reserved. Sorry, there is insufficient stock for your cart. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. Put my existing email address into the new account and all working now. Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. Whether you need help in setting up an email client or with using BT webmail. Copyright 1995-2023 SAMSUNG All Rights Reserved. Step 1: Enter your name and email address. 02-11-2019 Choose the email account where you have sync issues. If you know of any successful resolution that is working, please let the forum know. Del Boy Trotter, User profile for user: When you change the password for your email account (ensure your password is secure and memorable), you must update it in the email app on your phone as well. If any new emails are available, you should see them in your email client. 8h48. To clear the cache: For best performance, you should keep your apps up to date. 21-02-2020 How do I access contacts from my email account. Announcements, Guides & Community Updates. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. Can you let me know what version of Outlook for Android you are using? on For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. I think most of us BT mail users are in the same boat at the moment. Re: Mail apps not working. This board is the place to post your questions about BT Email. Windows Mail 6 steps. 16h36. To manually sync your emails on Android: Open the Settings app on your phone and select Accounts. 21-02-2020 Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. Announcements, Guides & Community Updates. To start the conversation again, simply On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Right now,you can only add extraBT emails to your app (i.e. This will synchronise the devices and may fix the problem. The first time you use the My BT App, you'll need to log in using your BT ID and password. - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and . If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. I also have email access on iPad through Apple's native mail app, all with no problems. Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). 02-11-2019 You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. Confirm that your incoming and outgoing email server addresses and ports are correct. This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. Mahesh is a tech writer and editor at MUO. Please stop 'protecting' my email account BT!!!! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Select Manage Accounts and select your email account. Email clients are now working again. free service that the company is promoting herehttps://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t? Email; Billing. The same issue is facing me on my Amazon Fire using a 4.0 version of Outlook. StephenM BT WebMail won't allow login, just the spinning wheel of doom. Remember to update the password everywhere else you use that account whenever you change the password. Type inthe email address you want to add. You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. If yours doesn't you can use Files by Google to delete files instead. You shouldn't be using Yahoo servers. on Sorry to hear that you are having problems with the new BT Mail app. https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on Type in the email address you want to add. 1-800-MY-APPLE, or, Sales and What BT dont tell you on their super improved email message is that you will have to change your password to allow your Apple device to accept the change. However, on the Yahoo app I was able to add sub addresses and had 3 accounts on it - can't see an option on this new app. If automatic sync won't work for some reason, your phone has an option to perform a manual sync. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone Based on your description, you are using an Outlook desktop app that comes with an Office suite to access your account. I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. Go to Settings, select Accounts from the left hand menu and click Add There are two ways to do this: Add account on the BT Email app 1. This must have been an earlier version as 4.1.27 does not give this option. Please take our brief survey. If your email won't sync on Android, we show you several methods to get your emails back on your device. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. awesome! If this doesn't help, try deleting the app and reinstalling it. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. ones that end @btinternet.com, @btopenworld.comor @talk21.com). BT Mail app. 14h10 I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! Hereford UK. on Via For instance, linking me to a Microsoft support webpage that has expired, claiming that BT email doesn't work with these clients (it has worked until ten days ago, and continues to do so with my family's accounts and my other btinternet account), admitting it does in fact work on Windows (finally), but sending me instructions for a different
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