We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Thanks, are you saying that you think the hard disk has died then? A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Me too, on my DTR1010. Hi, im hoping someone can help me please. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. It is a bt youview box. My husband . I've tried that about 15 times now, to no avail. Internet/USB Recovery, delete recordings. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Are you currently in a TV contract with BT ? on When I powered it back on, it seemed to work again. 25-04-2019 All rights reserved. 04-04-2020 Hi, thanks for your reply. It looks like you're new here. If youre using Powerline adapters, make sure these are connected also. Need help with these connections? You may be able to change the hard disk inside. 14-12-2020 So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. I have had a retail Youview box almost two years now and have had very little problems with it. 17h16 16h55. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Hi John. 11:52 AM. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. 04-05-2019 Hope you're keeping well in these strange times! 04-04-2020 I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. YouView TV Ltd 2023. YouView TV Ltd 2023. I'm really glad to hear you've received the new box and all appears to be well. Have you upgraded recently ? Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Release the down button and press the power button to say yes. Instructions for doing this can be found here: Mine has just started doing the same thing. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. on However, this time, that remedy does not seem to work. T1000 boxes have a reputation for premature hardware failure. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Thanks for posting back with what seems a positive result. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. 15-12-2020 It is strange because the catch up players work fine. on 01-05-2019 Post back and let me know. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 20h56. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. 01-05-2019 11:35 AM, on The new box should be with you on Monday. The guide works fine, as do the catch up players. 21h23, on The broadband blue light isnt coming on either. We haven't changed anything. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. This happened to me a couple of weeks ago. Do you have a current BT TV subscription? You would be indeed wise to get your money back. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 04-04-2020 Re: YouView+ UHD box stuck loading and needs full factory reset. on To have two die on you like this sounds like very bad luck. Some would say that yours has done well to last three years. 14-12-2020 At that time, I switched it off and left it unplugged for a minute or two. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. (Yes, I have pressed the 'Me Too' button.) It is described at. Thankfully most of the programmes were also recorded on my freeview play box. It is described at. 15-12-2020 05-07-2022 I'll let @JohnC2 as he isn't in the office today. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). My box has a repeat problem. Make sure you keep the box in standby. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. IThanks for that, I'm surprised it lasted less than a year. At that time, I switched it off and left it unplugged for a minute or two. Yes I received my new box and it all seems to be working fine. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. 24-04-2019 Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. 02:18 PM. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? on I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. With regards to the non loading, this is normally a sign of a catastrophic failure. Sign in or register to get started. Thank you so much. 12:54 PM, on 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Which youview box model is it ? 14-12-2020 Welcome to the Digital Spy forums. I take it you arent on a YouView contract with Plusnet, or you would have their box? (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. There are various different levels of reset modes 2 (factory reset keeping recordings) . Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. (Although i'm not sure why the drive would affect the 'settings' menu)? I would still be inclined to get it replaced under warranty. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Within three seconds press and hold the power button on the front of the box and hold both buttons. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. It looks like you're new here. Take a look at the forum I mentioned. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 12:11 PM. Factory reset, keep recordings. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. If you want to continue, just enter the numbers shown on the screen . Ive done a factory reset to no avail, any ideas? If you look on the public YouView forum, there may be posts there showing you how to do it. This is the first problem that's a bit of a killer :-(. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 17h30. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) on OpenReach engineers to the house. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Then find your instructions below. Only change is that I had to switch channels on broadband recently. Give it a couple minutes to get itself ready and then it should load as usual. I can't tell you what the model or software . The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 14-12-2020 01:04 PM, on We can't get past the message Freeview Loading. p.s. 23-04-2019 Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. 01:40 PM. Hi John. YouView TV Ltd 2023. Thanks in advance for any help you can give, on Worked fine until last night. Model number 91-00438. Thanks. Worked fine until last night. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. YouView TV Ltd 2023. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. 17h17. 20h29. 10h40. I've got a load of recordings I can't access. 03:34 PM, on Myview recordings and scheduled does the same. It took 2 full resets before the box started working again. Hi, my youview box is stuck on the loading page. 04-04-2020 It is a bt youview box. The YV persistently tells me it can't connect to the internet. Any advice would be appreciated. 9h11. I think that hardware failure is a possibility. It is described at . Thanks for your time and help. Humax have a reputation for being the best Freeview / Youview boxes around. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Sorry you are experiencing a problem with BTTV. Your account is set up as TV store only and a TV account should be set up as multicast. Read our cookie policy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Check here: https://community.bt.com/t5/notes/privatenotespage, on 17h05 Visit our full contacts page here. You can restore your box back to its factory settings, letting you start again from a clean slate. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 16h45. Unplug and reconnect power to yourbox. 14-12-2020 If you speak with our customer loyalty teams they can add This to the account for you. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . We followed the user guide instructions and Googled every possible solution without luck. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. From My Account you can also check your connection and test your line for any issues in the Service Centre. Follow these steps: Turn the power on using the switch found on the back of your box. Many thanks. on Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM I'm with PlusNet fibre using a TalkTalk box. I bought the box a few years ago to record and access freeview channels. 12h21. Glad our loyalty colleagues were able to help. Maintenance mode is used to recover your box when something has gone wrong with it. I'm happy the new box is working well. on Update: Looking at some of the advice on this site, I have tried some of the reset options. By selecting Accept, you are agreeing to our cookies. This site uses cookies. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. More info. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. 14-12-2020 please let us know how you get on with a4K recording. 22h00, on BT TV. In the latter two cases, a message on-screen literally says sorry, selected option failed. Yes everything seems to be working correctly. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Hi, no I don't have a subscription. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. on (As fine as they ever do on my poor internet connection lol). A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. This can be causes by it being knocked while it was turned on. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. This first happened about a week ago. I will also have had a BT Youview box from BT just under 6 months now. 17h07. 04-04-2020 After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. 01-05-2019 8h37. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? . YouView box not booting. However, this time, that remedy does not seem to work. 02:48 PM, on This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. The broadband still keeps dropping. Read our cookie policy. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Humax say that the failure rate is within industry norms, but they would, wouldn't they. If this does not do the trick, then your device may be due for a software update. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on You may be able to get it working again by going into Maintenance Mode and performing a reset. 04-04-2020 mode 4 (interenet reset keeping recordings) are the ones to consider. To check for a software update, follow the steps below: Press the YouView button, select settings . You do not have permission to remove this product association. I've sent you a Private message explaining how you can contact the forum moderation team. 10h41, on With regards to the non loading, this is normally a sign of a catastrophic failure. Make sure you keep the box in standby. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. 24-04-2019 We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. on We have a tv contract with bt. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. please let us know how you get on with a 4K recording. 04-04-2020 Until I saw this thread, I was blaming that for this symptom. Press and hold the reset button on the right-hand side of the box. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. - edited 11h53, on Any suggestions/information gratefully received. Switch power off by removing the power cable. on However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. on Visit our full contacts page here. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one.
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