Repairs Hub. This is to make sure that there is no danger to residents or serious damage to property. Between 2018 and 2020, Hackney is building 2,000 new homes. The Mayor of Hackney has set out an action plan. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. "dxw" is a registered trademark. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. ALT. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. Simply download the app, find your local Refill station and get fresh drinking water on the go. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. You can take some simple steps to reduce condensation, helping to prevent damp and mould. This page introduces our initiatives to help you reduce, reuse and repair. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter On the day our teams will provide information on: At the event, you will have the opportunity to visit our Zero Waste Market and attend repair workshops and demonstrations: Family-friendly stalls and activities include: Grab some coffee and hot drinks. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. In June 2022 the Council received 14,000 calls relating to repairs. To view the Capital Update Report to Cabinet, visit: https://hackney.moderngov.co.uk/documents/s83154/April%202023%20Capital%20Update%20Property%20Disposals%20Acquisitions%20Report.pdf. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. It also allows them to book appointment slots for more simple repairs at a time that suits them. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. Contact them as soon as possible so they can arrange a visit. Your school will let you know directly if affected. Hackney has a history of overcoming challenges; we went from being the. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. If you are reporting an external or communal area repair, you must report the repair via telephone. It also allows them to book appointment slots for more simple repairs at a time that suits them. Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. However, this is all about making things as simple and easy for our residents as possible. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. While faithful to the legacy and ethos of our Founders locally, we are open to respond to national and international crisis, reflecting the outlook of supporters and the Club. Your repair responsibility depends on whether you are a tenant or leaseholder. There is a reusable nappy community that organises events and provides support. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. Contact us if your shop accepts refills and youd like to be listed on ourmap. If you have a complaint, please let us know and we will do our best to resolve the issue. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 Please enter your Right To Buy Service Charge Number. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). We aim to respond at this stage within an average of 20 working days. Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. Hackney . Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. Beta This is a new service - your feedback will help us to improve it. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. Please sign in with your Hackney email account. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! Once you give us your clothes we will categorise them and give you tokens in return. Calls Landing The statement is clear that the Macpherson definition is still relevant today. London, N1 9NW The proposals for each play area follow work to refurbish play areas at four other parks this year. Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. If an emergency you can call 0208356 3691." The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. Calls Landing Around 85,000 litres of rain falls on the average house roof every year. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. A good start. Skip to main content. . A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. All small electrical goods will be safety tested on the day. Reserve your place here. "@Chewing_The_Fad Hi, the email repairs.rcc@hackney.gov.uk seems to be working. Around half of. 0113 212 0687 The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. The event is free to attend and open to all. This page is for general complaints about Council services. I am asking anyone who reads this to think more deeply about what institutional racism is. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. We give the donated toys to charitable organisations and educational centres, for children across the borough. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. If you detect a leak you should contact our repairs centre on 0208 356 3691. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. Clothes and accessories and shoes must be clean, wearable and undamaged. Local Government Ombudsman Sign in Sign in with Google. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" They can book appointments for simple repairs themselves at times that suit them. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Coffee and hot drinks are free if you bring your own mug. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. There is a reusable nappy community that organises events and provides support. Tel:0300 111 3000 As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. If you are not happy with that approach, we will action a stage 2. We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. 6617101. That means freeing up time for a busy call centre agent to process more complex cases. We will attend to a normal repair within 21 workingdays. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. glazing repairs to shared doors or stairway windows, structure and external walls to your block. - is an enhanced version of the system that was in place before the cyberattack. @hackneycouncil. If we do need to do this, you will be kept fully informed. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. The project was established when Hackney Councils public health and football development teams approached Celtic FC Foundation after local refugees and asylum seekers said that they wanted more football-based activities and opportunities to exercise and build friendships and new networks.Saturdays tournament was the final stage of the project, a pilot aimed at improving physical and mental health outcomes of asylum seekers living in hostel accommodation in Hackney. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in .
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