Select your profile picture at the top-right of the page. Improve this question. Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. I then contacted Poshmark customer service, who asked for photos - which I provided. If a buyer is asking for a refund because the item doesnt fit, then mention Poshmarks return policy. What kind of fit is it? As per returns, the policy states that you cant return any clothing based on your disliking of the fit. In fact, answering and addressing this type of behavior wont help the situation. Has a case been opened against you on Poshmark? Enter in your new email address. Set your pricing 5. This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore. How to maximize privacy as a seller? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Signing up is easy. This will help keep things professional and keep personal feelings out of it. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. Select . She mentioned it was obviously worn and stained, never washed, and had a very strong, offensive odor. On the web 4. It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. Returns are not currently offered for: Fit Issues No longer want the item Delayed delivery If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Archived post. Beside your current address, select Change. Box. Select "Order Not as Described" from the dropdown menu. I also don't use my last name, just an initial, for an extra layer of safety. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. Runs big, runs small (mention it if thats the case), or true to size. Any buyer can open a case to return a recent purchase using the account tab on either the Poshmark app or web version. Click the order for the item(s) you wish to return. Offering a large selection of over 1,500 items, with new items added daily. and our Select Submit. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. Head over to the Take photos of the item 3. Obviously there is danger here if the package is lost or returned, and they dont know where to send it back to, but I think thats a risk Im willing to take and a cost Im willing to eat. They never addressed her complaints about odor, stains or condition. Select My Addresses. Since that last post, Ive had a total of six cases. Select Done. Just this week, I sent a wool blend pea coat to a buyer who paid $44. View thismommyisreals profile on Facebook, View thismommyisreals profile on Twitter, View thismommyisreals profile on Instagram, View harmonyetgraces profile on Pinterest, View thismommyisreals profile on WordPress.org. Yes, the buyer may lay false claims but try to keep your cool. Unfortunately, odor is something that can impact your case. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. 2. Poshmark, Inc. Headquarters in Redwood City, CA. Here is how I handled each of my Poshmark return cases: Poshmark has this one phrase they use whenever a case is closed in the buyers favor: Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Beside your current address, select Change. Thanks in advance everybody ! Select Edit to edit an address or select Add Address to enter a new address. For more information, please see our I can understand the disappointment on the buyers side as well, especially when these things could have been avoided up front. Reply. The other three were issues that I felt that buyer brought up due to either buyers remorse or fit. I'd just like to stay anonymous. If not, learn your lessons and make sure it doesnt happen again. Sellers are given a chance to respond. Why would a seller risk their business with such dishonesty? . You can change your email address directly through your Poshmark account. Click on your profile picture to reveal the dropdown menu. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . Archived post. So well talk about what to do to avoid cases being opened against you on Poshmark. And Ill show you how to do these and more on this blog. When you get your item back, check it thoroughly to make sure it is in the condition it was shipped. Select Account Info. Your email address will not be published. To change your email address: In the app Go to your Account Tab(@username). Click on your profile picture to reveal the dropdown menu. The Budget & Mom Jeans blog earns commissions from qualifying purchases as an amazon associate. If youre going to ship late, let the buyer know thered be a delay, and they would understand. I advised in the case chat to Poshmark that it was a dolman type of sweater, and that the fit was boxy and sized as M/L. Select Submit. She stated she confused her shipments and she never intended to buy the item. Cookie Notice How much does Poshmark take from a sale? You can return items from Poshmark, but only if the item you ordered never arrives, or doesn't match the product description. I requested for more information, and she provided it. 4. To change or add your address: In the app Go to your Account Tab (@username) Select My Addresses Beside your current address, select Change Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. But, this is where professionalism matters the most. Poshmark return cases take only a few days, or less than a week to resolve. Learn how your comment data is processed. Having a case opened on Poshmark is essentially a buyer requesting to return an item. Just follow the steps below. Has anyone else had any luck with returns as a seller or just similar cases? They also won't refund an item that you just don't want anymore. So show your pictures alongside stock photos. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. Photos are attached for viewing.. Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. Package, ship and get paid 4 Tips for selling more on Poshmark Respond to comments quickly Attend Posh Parties Send offers to likers 6 Selling on Poshmark FAQ How do beginners sell on Poshmark? Archived post. One thing that I always do is confirm the sale. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Click the order for the item (s) you wish to return . Nick Nick. The day the buyer received it, she claimed it wasn't "long enough". We would like to show you a description here but the site won't allow us. Jennifer R and This Mommy is Real 2017 - 2018. Approve a return. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. But if not, just accept it and learn from it. If you are adding or editing an address, you may be prompted to complete our There you will find everything you need to complete your at-home DIYs, right alongside of me and my DIY videos:https://www.amazon.com/shop/erikawithakYou can browse my Poshmark closet for second-hand gems and sometimes items that are new with tags! Thats not the sellers fault, the outfit just doesnt work for the buyer. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. Who has the time to do all of that? No, an open case wont affect your Poshmark closet. Also, share this post on Facebook, Pinterest, Twitter, and other social media outlets. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the . I never contact the buyer directly, nor address them directly in the case chat: Hi Poshmark Team, Im sorry to hear that the buyer is dissatisfied with their purchase. Keyword stuffer, absolute pain in the ass cluttering a brand thread. It it possible to motify the postback address so I can omit the default.aspx from the client browser? Honestly though, I don't really want to be found. Hello! ETA: Thank you guys so much for the advice and great suggestions! Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. WRONG. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Press J to jump to the feed. Usps requires all priority mail to have a return address, it's mandatory so they can refuse it. c#; asp.net; vb.net; Share. 1. But if you never receive your product, or it's completely different from what the listing described, you can return the item, and hopefully receive a refund. You can also reach out to the seller for additional details, measurements, or photos if needed. If this happens, the buyer must ship the item back within a certain period. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you cant give write detailed descriptions of your listing, Google the product and copy the retail description of the product. Because the dress was not in pristine condition, I included a close-up photo of it, a photo with the tag on the dress, and ensured that the description clearly stated this issue. I love reading and responding to your comments!Here are some additional ways you can show support for me and my efforts:You can show support for my small business by shopping ROXDOLL Cosmetics for the best in hair, scalp, and skin care. It was marked by the manufacturer as a M/L, which of course, is not an option in listings. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. I tried blocking them but the listings still show up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Poshmark sellers have 5 business days to ship but it doesnt mean you have to wait till the last day to ship without communicating with the buyer. Thank you. Do I need to put a return address on packages that are shipped via flat priority mail ? Because a buyer can claim that they never saw a picture of the item theyre buying. There was nothing else that I could have done to prove that this was a legitimate transaction in my view. Don't rely on Poshmark's conversions. I got the confirmation that the package was delivered to the Poshmark . I said no. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. Press question mark to learn the rest of the keyboard shortcuts Before responding to the case, make sure to read the reason why the buyer wants a refund. Go to the Poshmark website, and log into your account. The original listing included a photo of the discolored tag, and described it accordingly. If a case opens, address Poshmark, and not the buyer. You will receive a one-time useverification codeto enter on the verification screen. So such issues do not qualify for a refund. Select Order Not as Described. The item does seem to [State issue with item]. A P.O. 3 How to start selling on Poshmark 1. Questions? She received them, and stated the defect was there. Box stands for Post Office box. More importantly, I included a screenshot of her response thanking me for the update. If you choose to do so, it could negatively impact the outcome of the case. Select Order Not as Described. Your email address will not be published. Now, lets look at better item descriptions: All Im trying to say is that incomplete descriptions can lead to Poshmark returns, and you can avoid them. Hey everybody. So I'm thinking of changing my name to something else, and finding a profile pic that isn't my face. It is a mail slot that you can reserve at the local Post Office. Change your shipping and return address anytime you'd like! Yes, you can say it was in great condition when you shipped it, but the buyer received it damaged, and they can open a case against you. I politely responded that that was an issue of fit rather than item not as described. I understand this may sound and feel daunting rightfully so -but it can help you avoid Poshmark returns because now the buyer is aware of the condition or state of the item theyre buying. Tap the order for the item(s) you wish to return. While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. Select Done. I do feel like people like to see a real face as a buyer-- at least I do. 7. If there are no issues, the buyer is refunded the money and the seller can relist the item. But you should make sure your shipping box or poly mailer is in great condition. Select from a previously saved address or add a new one by selecting 'Add Address'. Now after one or two Poshmark returns, youd want to make sure it doesnt happen anymore. Scan this QR code to download the app now. In the span of a year, thats a pretty low amount of cases. Select My Profile. Here are some examples of vague descriptions. Username etc. This piece was very well said. When people shop, theyre excited and counting days to receive their order and start enjoying it. So it is time to do, Read More September/October 2021 Blog Income Report $714.34Continue, Last Updated on November 23, 2021 by Bree Do you want to learn how to sell on Facebook Marketplace, and, Read More How To Sell On Facebook Marketplace | How It WorksContinue, Your email address will not be published. In this case, the buyer opened a case upon receipt of the item. One of the best tips for selling on Poshmark is to open a P.O. Create a free Poshmark account 2. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For more information, please see our To initiate a return and refund, file a claim on the Poshmark website or the app. As a seller, its in inevitable to have a case. Sorry for the newbie questions ! Youre on the platform to sell and make money, remember to take enough pictures, describe your items thoroughly, and youd hardly have cases open against you. I suggest everyone who feels the same annoyance to write support to let them know how irritating it is that blocking doesn't completely remove someone from your search results. 2 Step Verification. Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. And these were not pictured or even mentioned in the descriptions. But don't trust the post office to store return info in their tracking info. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. I have never worn or washed this NWT dress, which was purchased in this condition. For more information, please see our and our Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. 5. Here's what you need to know about the clothing marketplace platform. It appeared to be completely loose and stretched out, and not the size as advertised. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Especially regarding your mailing address. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. Read on for more information about Poshmark's return policy, and how to initiate a return on Poshmark online or through the mobile app. Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. I added my original photo to the thread showing the "missing button" clearly pictured, and she said "well you sent me a different coat". Privacy Policy. Im toying with the idea of cutting out the return address portion of my package labels, for security purposes. ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. They mentioned the policy of asking the buyer to describe the issue and sending photos. If it is your fault, accept the return and let the buyer get their refund. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). I've just started to get active on posh selling my old clothes. New comments cannot be posted and votes cannot be cast. Select a reason for the return. And thats what you need to know about Poshmark returns and how to avoid them. You can turn off email and push alerts for the parties, at least. I've just started to get active on posh selling my old clothes. So go to the USPS website and schedule a pickup, and the mail carrier would pick up your shipment the next day. She then turned around and claimed the item was missing a button, including a photo of where she had clearly ripped off the button. Deny a return. Thank you. At this point, theres nothing much we can do as sellers. Im going to look into getting a PO Box. Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark. r/poshmark 2 yr. ago. Archived post. The buyer opened a case not too long after receipt. On sneakers, you'll sometimes find them under the tongue of the shoe. Instead, they utilized the fact that my description was not complete. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. Add images that clearly depict the reason for the return and include a description of the return. In the third case, the buyer asked if there was a defect in a certain area of the item. I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. I am concerned ( based on some experiences a few years back ) that the wrong people may get access to my address. If you have pictures of pilling, mention in your description check #3 for a picture of flaw. Also, encourage buyers to ask questions about your listings, and reply to them promptly. Upload images that showcase why you're returning the item. When responding to the case, try as much as you can to be professional. I realize eBay returns system is just as faulty as I have used their platform for certain items, but at least I can get in touch with a HUMAN when I call customer service and not get a bunch of computer generated responses. Yes, stock photos of your listing are great, but without a picture of the actual product, your item may be returned. Questions? Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. Select My Purchases. To avoid Poshmark returns, make sure you ship as quickly as possible. A Poshmark employee decides the outcome of the case. Required fields are marked *. You dont have to pack the item with tissue paper ad fancy ribbons, which is good but not necessary. So I thought Id talk about Poshmark returns because I had to open a case against a seller recently. In cases like this, the original listing is absolutely crucial. Select your order. My username includes my unique first name and my profile pic is me. I listed 8 photos in great lighting that showed the condition, every angle, and included the length. Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. How to avoid this: Add a picture of the size on the shoe. 0 0. Do not try to handle this outside of Poshmark, or outside of the case chat. Its important to handle all cases, no matter the reason with a calm, professional tone. No matter the reason, its always frustrating! It appears that on USPS click n ship I have to provide a return address in order to print the label. Bree is a lifestyle blogger, mom, and wife based in Virginia. But if a case opens against you, be professional and keep emotions aside and try to resolve it. Go to your Account Tab (@username). She stated that the odor from the sweater was so offensive that it had to be double packaged and put in a completely closed off room since it was causing her to have a reaction to it. Share. Select Done On the web Poshmark listings allow up to twelve pictures, take advantage of it. You didnt mention if it has any flaws if it is true to size, or whatever. Leave your Poshmark closet in the comments! They approved her return stating "missing button" and I should be more careful when listing and pay attention to detail. Cookie Notice If you wanted the package back because something happened or it wasn't deliverable a PO Box would be the best option. New comments cannot be posted and votes cannot be cast. While Poshmark's digital marketplace is safe, secure, and private, there is always some risk involved in buying online. New comments cannot be posted and votes cannot be cast. What is a return address? When someone states that you purposely sold them a dirty item, its difficult not to be defensive. Learning as Im going ! and our Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. Then check the pictures of the listing, and your description to see if you missed anything. On the web In this case, I was lucky the buyer loved the dress so much that they decided to keep it. The seller never disclosed the flaws in the items and claimed they werent there when she shipped both jackets. Since the package is trackable - doesnt the tracking number act as a return address of sorts since the package can be located by usps and they can look it up in their records and see what post office it departed from ? POSHMARK RETURN POLICY | STOP DOING THIS | POSHMARK TIPS 2021If you want to learn how to sell on Poshmark, you have come to the right place! By far, this was one of the most difficult cases that Ive come across. List the shoe by the size written on it. I got a small post office box, and it has been worth every penny for the privacy & security it provides for both buying (package holding, no having things sit around on my porch) and selling (no one gets my home address). ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform? The buyer became very agitated with my statement and then stated the sweater was filthy. Lets talk about reasons why a case may open against you on Poshmark. Poshmark doesn't offer returns for fit issues or late deliveries. The seller receives a notification of the case and can provide her response. If you are adding or editing an address, you may be prompted to complete our 2 Step Verification. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . 2. They are CHEAP when it comes to your privacy. And let your pictures show the brand name, size, care instructions and fabric type label, flaws (tears or pilling), etc. They first stated that the sweater was worn more than I had stated, as it didnt fit right. Even when you finally ship the purchase, some buyers would open a case for a return. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Would this hurt my sales? For sales above $15, Poshmark charges 20 percent of the . Refer to my previous return post on my experience with this. Return scams getting out of control. Select a reason that best matches your reason for the return. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone.
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