I imagine there are many more. Stay alert, friends. That was great considering I worked at a mall, and like shopping at my local suncoast. What is the FYE VIP membership? So after I said I'd sign up, she says "Yay! I occasionally make dumb mistakes, though: circa 2003, I bought a copy of Jesus Christ Superstar from FYE, and ended up with a $40 charge to Sam Goody's and a subscription to People Magazine. plus, the receipt says, in black and white "unless i call to cancel during the 30 day trial, i authorize to autimatically charge $11.99" however, on fye's website it says nothing SAME DAY it was purchased. Cookie Notice The company's working hours are Monday to Friday, from 9 a.m. to 11 p.m. I did not have one after I canceled and then I was charged the next month. So then I say, "could it be, because its not free and you're fraudulently charging people for this card even when they decline it, and fail to sign ANYTHING asking for it?" I am so disappointed. All these things can help aid you in preventing a bad experience with one associate and taking it out on the entire company. I'm sorry if I seemed apprehensive then. It's pretty obvious you were at least partially at fault here. I am an associate at FYE. You should always ask if you're suspicious or have doubts. I'm sure that there are associates who are unethical, that's undeniable. "Is there anything else I need to know about this?" Consequently, how do i cancel my fye membership without calling? &&& Pinkninja: Check our Help Center or message your friends at Line right here or from our app. And did I mention anywhere in my complaint that my child was screaming or that my child was even with me? Write a letter to the company requesting a membership termination. As far as I'm concerned, the cashier never got my consent and simply said "Let me sign you up for this thing and get you 10% off, what's your email?". Cancel this membership! I'm going to give the company a call when they open, I'm going to give them a piece of my mind, and I will NOT let them push me around. The complaint has been investigated and resolved to the customers satisfaction. But as I mentioned in my earlier post, that "large variety of stores" you mention was basically just a bunch of Dunkin Donuts and Dominos Pizza locations, for which you can probably get the same exact coupons online for free. 3. He then said he might be able to get me a store credit, and said he would check with someone in the back. But anyways, my main point is that - not all the stores are terrible, not all the employees are. I called and complained and they said they world cancel again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Over 100,000 locations. They (well the register does) just save your credit card number. While unpacking, I noticed it had been opened previously, because of sloppy repackaging, but didn't pay much attention to that. I checked my receipts read everything before buying and asked the clerk to double check that I only had the regular Backstage Pass. Pay later. In the Reason for contact section, select Member Cancellation. FYE - called to cancel could not get through on four consecutive days. I will also be filing as many complaints as I can everywhere I can and this included my local FYE store. As a subscriber to Backstage, you are free to cancel your subscription at any time. Today I finally got my first letter from them, asking me to put my card information on a "charge authorization form" so that my "benefits" won't expire. I spent $25 in January and its already paid itself off. Then a month later you get a charge for $11.99 out of nowhere and when you call THEN they tell you that you have to activate it then cancel it and surprise! Before you set out to cancel your subscription, make sure you have your membership number ready. There are two types of the Backstage Pass program: Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. they also explained that if I did not call and cancel I would be charged after the first 30 days of having the card. I called the bank to see if they had a phone number and replied no. So I called and canceled it and sat through the 30 minute explaination of how the card could give me such great discounts and how I still had a week left on my free trial so I should keep it. I figured I wouldn't cancel it right away because I was still waiting for the gift card (but by now of course I had spent more on the membership than the $20, but I wanted to use the gift card along with the discount). It's honestly a rip-off. he refunded me all of the money i was charged and canceled the membership for good. We will help you keep track of all your current subscriptions and let you know which of them are unused. Privacy Policy. In about 10 words! Well I did just that. I stupidly signed up for the EYE VIP pass to get a discount on some CD's I was purchasing. I filed a huge complaint and intend to have the representative fired who caused all of this grief. So far I have had no problems. ARE YOU SERIOUS?! FYE is only half the problem, the other half is the customers for not reading, listening, or paying attention. A month later, though, I notice that $11.99 has been taken out of my account by fye. At my local FYE I was purchasing $50+ worth of merchandise. Customer must call to cancel 1-877-351-2131 and can cancel at any time. But not all stores are like that. THIS IS THE ONLY WAY THIS WILL STOP! 4437 Morgan Ford Rd. After hooking it up, it sounded terrible and went to return it about an hour after buying it. I'll never go there again, they're on their way out of business, and soon their assets will be liquidated and/or donated to Goodwill for tax write-offs. He then mumbles something like "OK we will keep your account active" and hangs up without giving me any type of confirmation number or anything. It is rediculous. If you have changed your mind and would like to request a return for your NEW product item *Please contact [emailprotected] for a rma# and return instructions. So I immediately called the number on the receipt to cancel and it asked for my member ID # (which I also was not informed of by the cashier). It's ridiculous how much there charging for this DVD I want, How could you not have the DVD in any of your 9 locations in the state of GA, but course you only have it online. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. She asked: Are you certain? After hearing time and time again about this great program that provides tons of benefits I decided to try the month free just to read the booklet and see what its about. Cancel at any time." You need to provide a receipt. I am having my credit card company fully investigate and dispute these charges. So today I just called the fye backstage pass cancellation number. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. READ EVERYTHING YOU SIGN! Well, I wasn't worried, its was 25$ a year, I verified with the clerk. Maybe I'll just call them and find out what's going, but I'd still appreciate some feedback from anyone who is willing to offer it. A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! This is fraud in the highest form and companies that commit it should be stripped and shut down. I was like "What in God's name is this?" An average American spends thousands of dollars every year on various subscriptions and memberships. I agreed; It lowered my total by a bit and I was in a rush. Here is what you have to do: Once we cancel your subscription, you will receive a confirmation email. I was told that I would have 10 percent taken off the price that i was paying if I signed up for the card. I checked my records and there was no charge. We aren't all scammers. This is a change from our prior procedure of just authorizing your card and then charging upon the first item in your order being shipped. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. FYE - Still haven't received order!! Another option is to mail service@fyevip.com asking the support team to cancel your account. AEE131- I completely understand. I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. Debit MC FYE BACKSTAGE PA BR 877 351 2131 NY, PENDING MC FYE BACKSTAGE PA BR 877 351 2131 NY, EFT VISA RF#618123797900 06/29 FYE BACKSTAGE PASS 877-, POS PURCHASE MC FYE BACKSTAGE PA BR 877 351 2131 NY, 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #23689618, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 04-29- 16, Visa Check Card FYE**BSP VIP 63553 1 NY MC, VISA PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY-07-30 07.55.04, CHKCARDMC FYE BACKSTAGE PA BR 877 351 2131 NY, Visa Check Card MC FYE BACKSTAGE PA BR 877 351 2131 NY MC, auth #357678 07-22-2016 FYE BACKSTAGE PA 877-351-2131 NY, Point of Sale Debit L340 DATE 06-30 FYE BACKSTAGE PASS877-351-2131, POS Debit Visa Check card FYE BACKST ALBANY NYUS, CHECKcard FYE BACKSTAGE PAS 877-351-2131 NY RECURRING, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY, POS PUR MC FYE BACKSTAGE PA BR 877 351 2131 NY, POS Debit FYE BACKSTAGE PASS 877-351-2131 NY, CHECKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, PRE-AUTH MC FYE BACKSTAGE PA BR 877 351 2131 NY, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 06-29- 16, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 05-31- 16, EFT VISA RF#621120019600 07/29 FYE BACKSTAGE PASS 877-, 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #9617617, 688263 RECUR PURCHASE FYE BACKSTAGE PA 877-351-2131 NY, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 07-29- 16, POS REFUND MC FYE BACKSTAGE PA BR 877 351 2131 NY, FYE BACKSTAGE PASS 05-20 877-351-2131 NY BB&T; CHECK CARD RECURRING PYMT, CHECKcard FYE BACKSTAGE PASS 877-351-2131 NY RECURRING, 07/23/2016 FYE BACKSTAGE PASS 877-351-2131 NY, VISA AUTHORIZATION FYE BACKST-07-29 11.58.30, POS Debit MC FYE BACKSTAGE PA BR 877 351 2131 NY, Monitor all your subscriptions with DoNotPay, Subscription services cost more than it seems. Track all your paid subscriptions in one place, for free. it suks that you have to be rude and crazy to get through to these people but do it! We're the largest Funko Community on reddit. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Ask the company to send you a confirmation email once they cancel your account. It's that easy! I got asked to leave the store for "Disturbing customers". She finishes doing all of that, puts all of my stuff in a bag, and I go on my merry way. So, FYE needs to get their ### together, and quit cheating their customers. He then told me that I had opened the box, so I had no choice. Are you serious? LO AND BEHOLD i am getting charged 10$ a &^&*^( month for a service i SPECIFICALLY said no to. What a scam. There is nothing hard about calling a customer service number and being assertive to get your money back, ESPECIALLY if its on a credit card. We regret that we are unable to cancel orders once they have been sent to one of our fulfillment centers or partners for processing. There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. These offers are for FYE customers who are loyal and the program can be very useful if utilized correctly. FYE Backstage Pass Information | FYE DoNotPay offers plenty of services that can be useful to you. Can I cancel FYE order? I called the (800) number and told them what happened. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book.