They tackle complicated engineering problems from coordinating works with councils, highways agencies, energy suppliers and landowners, to installing and maintaining the complex kit that provides fibre broadband services. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. due by 7 April 2024, 61100 - Wired telecommunications activities, Companies House does not verify the accuracy of the information filed. For corporate enquiries only - call or write to us at our registered office: BT Group plc You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. 2020 corporate-office-headquarters.co.uk. [40], The Chinese telecommunications company Huawei was contracted to supply critical components to UK telecoms networks, including Openreach's fibre infrastructure in 2010 and EE's 4G network. Most of all getyour complaint escalated if you are still unhappy with the outcome. This came about as part of an agreement with Ofcom after its Digital Communications Reviewin 2017. due by Were a wholly owned subsidiary of BT Group and a legally separate business. We wont ever ask you for your bank details. We also use them to offer content that's personalised and relevant to you. Sustainability is at the heart of our business. BT was fined 42 million and agreed to pay the telecoms providers involved as much as 300 million in compensation. In 2017, Ofcom published the Digital Communications Review. We're the people who connect homes, schools, hospitals, libraries, businesses - large and small, broadcasters and governments to the world. Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame (MDF) in the exchange and ending at the network termination point (NTP) at the end user's premises. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. [30], BT Group's acquisition of mobile phone operator EE, which received regulatory approval in October 2015, was partly funded using 1.7bn of Openreach's revenues. Contracts required compensation payments to be paid to other telecoms providers if the services were not delivered on time. BT Group Newsroom If you are a member of the Contact Lens Rewards Scheme and have a question about your membership - Call 0345 603 2020. Reply. 0800 800 150. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. Also Read : The White Company Corporate office, Headquarters. Many thanks. We use cookies to bring you a great browsing experience - and to find ways to make it even better. ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. [33] Nevertheless, Ofcom's final decision, published in July 2016, did not require BT to sell Openreach, primarily due to the time required and costs involved in addressing pension, lease and covenant issues. Kelvin House, 123 Judd Street, London WC1H 9NP. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. We also use them to offer content that's personalised and relevant to you. Myself and my team cover the whole of the UK. Hereis a selection of BT Complaints numbers andaddresses. Weekends 8am to 8pm. This found that "there has been broadly satisfactory progress towards legal separation, but some steps have still not been completed". Lets see what fibre broadband is available to you. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. For enquiries relating to booking a Boots Opticians appointment or amending an existing one - Call 0345 125 3752. Most of allyou need a reference number for your complaint. Option 1, then option 2. We have a range of ways to get in touch for new and existing customers. I take no responsibility for incorrect numbers or info here. Most of the operations handled from this Openreach corporate headquarter. The Centre for Economics and Business Research's new report for 2021, Ultrafast full fibre broadband: a platform for growth, confirms digital connectivity's crucial role in helping us through Coronavirus and in changing how we work and live for the better. I found most of these alternatives on forums on the Internet. Learn about our diversity and inclusion agenda. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. Im sure you will get a response within a few days. Office Contact Number: 0800 783 2023 Website: http://www.openreach.co.uk/ Facebook Twitter Instagram YouTube Note: Some Numbers provided above may be not toll free number, so please verify call charges and before call. 0.7%", "BT offers universal broadband by in place of regulation", "BT Fibre On Demand: What is it and what will it cost? Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. Meanwhile Openreach were connecting 8000 properties per week to FTTP with the aim of reaching 3 million premises by 2020,[12] a target that was to increase following the publication of the Government's "Future Telecoms Infrastructure Review" and an increase in the supply of FTTP by alternative network ISPs. Other executives include Marc Allera, Chief Executive Officer, Consumer Division; Clive Selley, CEO, Openreach and 47 others. E1 8EE, Registered in England and Wales No. [10] In 2017, Openreach proposed offering super-fast fibre broadband to 10 million homes by 2025, using fibre to the premises (FTTP) technology. We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. All rights reserved. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. Openreach has been awarded the status of 'Superbrand' for 2020/21. [29], In August 2015, Labour MP Chris Bryant called for Openreach to be split from BT, criticising the infrastructure and stating that it is too slow to fix faults and install new lines. We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. [9], In March 2017 an investigation by Ofcom concluded that there were regulatory breaches at Openreach regarding the delivery of high-speed Ethernet cable services between January 2013 and December 2014. Sign up for a free account. No credit card required. Contact BT. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. They all carry an Openreach identity badge though, which they should show you straightaway if they dont, make sure you ask to see it. At Openreach, we pride ourselves on making sure we provide excellent customer service. All rights reserved. The functional separation of Openreach from BT has had mixed results, according to economists J. Gregory Sidak and Andrew Vassallo, who have argued that while Openreachs creation produced the short-run benefit of lower prices, it also led to long-run costs, such as declines in telecommunications investment, customer satisfaction, and measures of the United Kingdoms global competitiveness in telecommunications.[5].
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