We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. Very good customer service and prices are good. 0000001196 00000 n Great value with quality extras. We are pleased to hear our colleagues were helpful, efficient and provided excellent service. In two separate emails (that I am happy to forward FYA) Ms X assured me that I was covered for cancellations, so, although still unwell,I organised a doctors visit to confirm the problem, get a certificate, prepared a claim and sent it to the relevant dept. I got to A&E where I was seen immediately and was able to call Staysure. Do you agree with Staysure Travel Insurance's 4-star rating? hV{PSgQLGox BMm"QQnx (,P [@CPp@!uDlQB`ang o;;\ M)`kvYy>i8|kI >Adv>rBv1*6u@GjHieqj~eO!dh\i| 9:00am - 5:30pm. You can be certain that youre talking to the right person at the right time. 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Staysure key technologies used on the website. 0000009432 00000 n People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 0000007238 00000 n 0000021984 00000 n Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 . Try for free at rocketreach.co Toggle navigation {{ userNotificationState.getAlertCount('bell') }} . They were so helpful that as my car insurance was due for renewal I asked them to quote me which I am glad did as it saved me a lot of money compared to my then current insurer. Get up to 10m medical emergency cover with Expat Travel Insurance for France, Spain & Portugal. Have found them to be very competitive for our requirements. Our free holiday insurance with our bank had come to an end so it was time to enter the world of trying to find the best deal!! I had to change one thing and he was very calm and talked me through the process. Mon - Fri. 8:30am - 8:00pm. Thank you for taking the time to leave feedback. Dear Mrs CG JonesThank you for your comments. my insurance found I needed treatment for skin cancer but didn't increase the price Spoke to very nice people on the phone. Get contact details including emails and phone numbers (business & personal). Staysure has collected 106 reviews with an average score of 2.84. If you need to make a claim, we'll make it as easy and stress-free as possible. You can change your cookie settings at any time. Consumer guides, newsletters, surveys and more! 0000023905 00000 n We have had to make a couple of claims whilst abroad and they have always been handled swiftly and fairly. Role Purpose: The Director of Engineering is responsible for the design, development, implementation, and maintenance of the company's technology infrastructure and systems architecture. Posted: March 24, 2023. I have only ever spoken to one helpful person there the rest tell me it's in the pile and won't discuss it further. To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. 5 reviews. We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. Find out how we combat fake reviews. Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. I have my household insurance with Staysure and am happy with it. . After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. GB. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Many thanks. Setting up your account is quick and easy to do, all we need is a few details from you and you'll be . We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Dear KBThank you for your comments.I am very happy to hear we have been able to offer you a good deal and our staff were helpful and knew what they were talking about.Thank you for choosing StaysureKind RegardsShanice. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We use dedicated people and clever technology to safeguard our platform. john. 10:00am - 4:00pm. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Weve helped millions of people find a resolution. Here are 8 tips for writing great reviews. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Resolver is a totally free service that you can use to complain effectively. 40 reviews. office: Av. We hope you still had a lovely holiday! When I complained the agent more or less said" take it or leave it"! Access your My Staysure account by logging in here. | Read 220,861-220,877 Reviews out of 220,877 We have always used Staysure for our travel insurance and have always been satisfied. Very easy site to useeven when I forgot an existing medical condition for my hysband it was simple to amend onlineHave never had to claim thankfully so hope that is just as easy if we ever have to having had awful experience with a pet insurance company recently! Your form would not let put in correct age, ended up having to pay extra 3.91 to amend to correct age otherwise my insurance would be invalid because of your faulty system! Dear Mr ThompsonThank you for taking the time to leave a reviewIt is great to hear that you found it easy to insure and you found the policy good value for money.Kind regardsRoss, Excellent help and advice for older peopleThanks, Dear Joy WoodhouseThank you for your feedback.I am pleased to hear you have had an excellent experience with Staysure.I will pass your great comments to the team.Kind regards Ross, No problems booking everything on line, great service, reasonable cost. Kind regardsKatie. Please use the following address to get in contact with us. Get a Quote today. If you need to get in touch, you can find the right team to contact below. Very easy to make a change to my policy. I have had an Annual policy with Staysure for the past 3 years. I have used Staysure for several years now and find their staff knowledgeable and helpful. Dear Ms X; thank you for this response that I have waited over two months to receive and which, as usual, does not offer an apology and totally ignores the facts, namely: a) I was give totally false information by a member of your staff not once, but twice b) Your claims department was extremely rude to a person in distress calling from overseas. Their telephone staff are very good with advise and help. . Verification can help ensure real people write reviews about real companies. ?KEkl3gI9]}WS?Zso0sKEr_~|l-S. We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. I have used Staysure quite a few times and would recommend them. Sat. Staysure is widely recognised as a major success story, winning 'Best Travel Insurance Provider' for 2016 and 2017 at the highly respected British Travel Awards, 'Most Trusted Travel Insurance . Your colleagues on telephone or online chat could not help me so not happy, Made a claim last year when I had a bad fall came back of holiday and you soughted my medical expenses out with no messing about brilliant no hassle and got a really good price for this year's travel insurance you come Highley recommended . Companies can ask for reviews via automatic invitations. Call our UK contact centres free. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. It goes against our guidelines to offer incentives for reviews. Automotive. 0000009965 00000 n Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Date of experience: April 28, 2023. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Dear Mr Morrow Thank you for taking the time to leave us this feedback.I am sorry to hear that your documents did not arrive in time for your trip. Enter a name to find & verify an email >>> . We've covered over 7 million people so far with insurance and have over 15 years' experience. We hope you have had some lovely holidays! As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. Good Service call handler was knowledgable and helpful. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. Volunteering. I found the documentation comprehensive but lacking in easy to understand short summaries of the policy cover. Dear David WatersThank you for being a loyal customer to Staysure.I am pleased to hear our staff was helpful with any queries. Their primary purpose is to ensure that the company's technology infrastructure is scalable, secure, and reliable as the . This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. Easy 1-Click Apply (STAYSURE) Data Protection Advisor job in Northampton, ENG. Thank you for your kind comments, we will pass them on to the team. Opening Times. You can submit a complaint in writing to [email protected] or via our address: Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB . Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. Staysure travel insurance has a customer rating of 'Excellent' on the customer review site Trustpilot. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Travel Insurance . No administration fee is changed while making changes through MyStaysure. You can also amend any misspellings, and correct ages, for anyone named on the policy. 0000004549 00000 n I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv 202 0 obj <> endobj xref 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. So you can be confident that youve got the right cover, thats tailored just for you. Other Will use again Sandra and Gary Stepton. It goes against our guidelines to offer incentives for reviews. They contacted the Doctor and dealt with any queries very effectively. Resolver is free. Would recommend to anyone. Did not have to use Staysure as holiday went without hitch. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. The site was easy accessed & easy to use as Im not very technical. Helpful and responsive when negotiating the annual premium and also when setting a claim. We are pleased you found your experience simple and quick when organising your policy. Joanne was excellent at listening and explaining my options for cover. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We have used Staysure for quite a number of years now. The renewal administration works very well. Both our Single Trip and Annual policies have an upper age limit of 85. Replies to negative reviews in < 24 hours. One had ceased, one had medication altered, one was unchanged. Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. The quickest way to get in touch is to message us online, this will then email us directly, just click here. 35% of employees would recommend working at Staysure to a friend and 33% have a positive outlook for the business. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. UK Contact Centres. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. I knew exactly what I was buying and how much it was going to cost. Thank you for choosing Staysure! NN4 7YB. When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. very helpful staff if you need to query any thing. 0000003404 00000 n Thank you for choosing Staysure! We're proud to be specialists in covering pre-existing conditions. One very happy & satisfied customer. Continue. 0000007547 00000 n We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. This is the first time we've been abroad, so we'd never had travel insurance before. The excess amount is shown under each section in the table of benefits in your policy wording. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. I phoned in and spoke to Richard who was very helpful. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. Save BIG w/ (14) Staysure Expat Travel Insurance verified coupon codes & storewide coupon codes. Verification can help ensure real people write reviews about real companies. Don't forget . I am also sorry to hear that the cost had increased from previous years you had insured with us. 0000276322 00000 n Thank you for your feedback and your kind comments, we will pass your comments on to the team. You can change your cookie settings at any time. Check out what 271,027 people have written so far, and share your own experience. I can't begin to tell you how distressed they are over it and they show no compassion to a man who might have passed away before they actually receive the money. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. Found 5 phone numbers: +44 844 692 XXXX +34 952 76 3XXXX . . Resolver can help you send your complaints to Staysure. There are 48 customers that Staysure, rating them as bad. Over 500 people work across our brands and our head office is in Northampton. Staysure in Northampton, ENG What email should the hiring manager contact you at? This is usually very trying but I saw an advert in one of my magazines for Staysure Insurance & gave them a ring. Sun. Write to us. When I began to read out the relevant emails from Ms X saying that I WAS covered, she very rudely interrupted me , saying "Look can you stop pressing all the buttons on your phone and making all that noise!" Useful telephone numbers - we are here to help you Call our Customer Services Team If you have a query or need to amend your policy in any way 0333 006 8033 Or if calling from outside the UK +44 1604 210 845 Call our 24 hour Medical Emergency Support If you require medical assistance whilst on holiday +44 1403 288 414 Freephone when calling from a landline within the USA +1 844 780 0639 I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. 0000013845 00000 n 0000276048 00000 n Regards StaysureThank you for taking the time to leave feedback. I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. Since I was overseas at the time I did not have all my policy details to hand. Tailor your policy to suit your needs. Please allow 28 days for all marketing to cease.I apologise for any inconvenience caused. Needless to say I took out my car insurance through Staysure as well. Over 700 people work across our brands and our head office is in Northampton. Here is the email that I sent you over two months ago-and to which I was promised an answer and possible reimbursement within six weeks.. So patient and helpful. The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. We are pleased to hear you received very good customer service and will be recommending Staysure to others.Thank you for choosing Staysure Kind regards, Alex. Playing Experiences. Find out how we combat fake reviews. We are pleased to hear you will be recommending Staysure to others and that you found the price excellent. Companies can ask for reviews via automatic invitations. Very pleased with Melvin, he explained everything we needed to know. Anyone can write a Trustpilot review. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. This add-on can help if you have a medical emergency while taking part in winter sports activities. The company started trading on 1 June 2004.
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