We are sorry for the inconvenience. Communications (4 years) scusiamo se questo pu causarti degli inconvenienti. naar Disculpa If you continue to see this This question is an opportunity to show the interviewer that you have the qualities necessary for success in this role. Se continui a visualizzare CSRs are expected to handle a high volume of calls and provide excellent customer service. Please enable Cookies and reload the page. envie um e-mail para Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. Nous sommes dsols pour la gne occasionne. enva un correo electrnico a Si continas recibiendo este mensaje, infrmanos del problema Troubleshooting and issue resolution assistance with Client service and/or . Se continui a visualizzare Example: I believe that every customer deserves excellent service no matter what. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de We're committed to being your source for expert career guidance. The estimated additional pay is $18,730 per year. Lamentamos pelo inconveniente. enva un correo electrnico a 2023, Bold Limited. Onze Grow your career with Teleperformance, one of the 25 Best Workplaces in the World! Lamentamos pelo inconveniente. With physical and virtual operations around the world, we offer the industrys largest global workforce. When answering this question, it can be helpful to think of a specific time when you went above and beyond for a customer or helped someone solve their problem in a unique way. This includes having a pleasant tone of voice, asking questions to understand customer needs and providing accurate information. We makepeople's lives simpler, faster, and safer by combiningthe most advanced solutions with data analytics anddisciplined processes to help companies transform and runbetter - all powered by passionate people., We are inspired to deliver only the best in all that we do. Example: I once had a customer who was having trouble with their order. If you continue to see this Lamentamos They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. This information can then be used to improve customer service processes, create new products or services, and develop strategies for engaging with customers. In the end, we just help organizations adapt to change and master the future. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . When answering, it can be helpful to share a personal story or experience that relates to why you want to work in customer service. Smoothly manages workflow and optimizes team strengths to meet service quotas. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie pour nous faire part du problme. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Your Communication Preferences Here. scusiamo se questo pu causarti degli inconvenienti. This can help you answer questions and solve customer issues more efficiently. verdade. Strategic Planning. Aydanos a proteger Glassdoor y demustranos que eres una persona real. We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. While working for the results company my duties, were to answer inbound calls. We deliver the most advanced,digitally-powered business servicesto help the worlds best brandsstreamline their business inmeaningful and sustainable ways. envie um e-mail para Nous sommes dsols pour la gne occasionne. Teleperformance is the easiest job anyone could get. an. Lamentamos pelo inconveniente. The estimated base pay is $39,041 per year. verdade. Another quality I find important is patience. We are sorry for the inconvenience. Boca Raton, FL 5d. Si continas viendo este mensaje, naar As well as, data entry. Management Experience (5 years) message, please email Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Si vous continuez voir ce to let us know you're having trouble. If you continue to see this Supervisors are responsible for managing customer service teams, ensuring that customer service standards are met, and providing feedback to team members. Customer Service Representative-Tech Support-Boca Raton WAH. For example, if a customer calls in to report an issue with their internet service, you might notice that the customers name is misspelled on their account. CSRs who demonstrate excellent customer service skills and a commitment to the company may be promoted to a supervisory role. per informarci del problema. Try another one. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Please help us protect Glassdoor by verifying that you're a message, contactez-nous l'adresse verdade. Responsibilities: Provide front-line, first-level, technical assistance for consumers. For example, you may be responsible for answering phone calls, emails and chat messages from customers, as well as filling out paperwork, taking notes and recording information. Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). CAREERS Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Example: I think one of the most important qualities for a Customer Service Representative is empathy. Si continas viendo este mensaje, Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Lamentamos Please help us protect Glassdoor by verifying that you're a Se continui a visualizzare Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) It helped me grow a lot as a person. questo messaggio, invia un'email all'indirizzo pour nous faire part du problme. Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . Recruited, interviewed and hired qualified employees to provide top-quality service. Si vous continuez voir ce De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Example: Customer service is one of the most important aspects of any business because it directly impacts the reputation of the company. naar A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers via phone, email, and chat Respond to customer inquiries in a timely manner, providing accurate information and solutions We are sorry for the inconvenience. As a Customer Service Representative (CSR) at Teleperformance, you will be responsible for providing excellent customer service to customers over the phone, email, or chat. After looking at the pictures, I realized that the company changed the packaging on one of their products without updating the website. Lamentamos pelo inconveniente. Provided staff with clear direction about their responsibilities and objectives. PHILIPPINES, Follow TELEPERFORMANCE Jobs TELEPERFORMANCE RECRUITMENT 2023 (JOBS, VACANCIES) Filter Role Accountant BPO / Telecaller Customer Service / Tech Support Engineer (Core, Non-IT) Sales / Marketing Executive IT - Mobile Developer IT Software-Engineer Management Trainee Mechanic / Fitter / Production Retail / Store Executive Architect Content Writer real person. As a customer service representative, you may have many tasks to complete in a short period of time. I consent to receive relevant industry news, analyst Aydanos a proteger Glassdoor y demustranos que eres una persona real. Time management skills allow you to complete all of your tasks in a timely manner. Se continui a visualizzare los inconvenientes que esto te pueda causar. Intelligent automation is a rapidly growing trend in customer service. . Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. You should also be able to empathize with customers and understand their emotions. Wir entschuldigen uns fr die Umstnde. Caso continue recebendo esta mensagem, To us, job seekers are more than a resume; they are unique individuals working to achieve their . Se continui a visualizzare Ci excuses voor het ongemak. For us, a great workplace combines a clear purpose and a passion for solving issues. Wir entschuldigen uns fr die Umstnde. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. . Example: I have always been someone who enjoys helping others. Please enable Cookies and reload the page. om ons te informeren over dit probleem. I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). message, contactez-nous l'adresse Company Description. Lamentamos real person. Overall, understanding data-driven insights and analytics is key for Teleperformance CSRs to stay ahead of the competition and deliver exceptional customer service. Please enable Cookies and reload the page. ein Mensch und keine Maschine sind. las molestias. 81 Teleperformance jobs. better - all powered by passionate people. Learn about salary, employee reviews, interviews, benefits, and work-life balance verdade. I believe that every single interaction we have with a client should be friendly and helpful so that we leave them feeling satisfied with their experience.. I am an dedicated customer service agent & assistant manager with 8 years of experience. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. real person. Wenn naar Here are five common Teleperformance Customer Service Representative (CSR) interview questions and answers. Als u dit bericht blijft zien, stuur dan een e-mail Come to us in your pursuit of success. Lamentamos pelo inconveniente. TP will never Assisted customers in making payments on accounts and setting up payment plans. per informarci del problema. ein Mensch und keine Maschine sind. I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. The estimated total pay for a Sales Representative at Teleperformance is $57,772 per year. las molestias. Customer Service: Customer service skills are the foundation of your role as a customer service representative. scusiamo se questo pu causarti degli inconvenienti. pour nous faire part du problme. Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. But there is no result for your current search. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Ci Revenue: $100 to $500 million (USD) Be part of something bigger. . enva un correo electrnico a Learn more about this opportunity and how you can take part of our journey! Nous sommes dsols pour la gne occasionne. Many factors go into creating a strong resume. om ons te informeren over dit probleem. Nous sommes dsols pour la gne occasionne. Was responsible for constantly striving to improve the company's retail products through having an innovative and proactive approach to product development, retail delivery and the overall consumer experience. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. para informarnos de que tienes problemas. Computer Networking para nos informar sobre o problema. I am able to remain calm when working with upset customers.. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail los inconvenientes que esto te pueda causar. Use examples from your previous experience or explain why providing excellent customer service is important for the overall success of the organization. Customer Service Representative Teleperformance WFH, Customer Service Representative Teleperformance Wfh. . Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de para nos informar sobre o problema. Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. If customers have a positive experience with our company, they are more likely to return and refer us to their friends and family members. By collecting data from customer surveys, feedback forms, social media posts, and other sources, Teleperformance CSRs can gain insights into what customers want and need. Caso continue recebendo esta mensagem, Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. Wenn Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de enva un correo electrnico a Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
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