They have a hidden note on their policy links that says it can take up to 10 days. They actually have a no exchange, no return policy on some items! or scanned via FedEx, your original order will be refunded. Their training shoes are nice but you can get the same ones for 1/3 of the price. DON'T EVEN THINK ABOUT IT. location near you. Shipping charges are not refundable. Store Locator. Hi Karen! Steve Madden Customer Service Team. Sincerely, She explained that this has happened before, that the Steve Madden customer service department isn't communicative and doesn't update their system regularly enough, that their store hasn't even. purchases. Clearance items may not be returned or exchanged. Shoes cost just as much as bigger brands but fall apart. See Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I finally got in touch with a customer service rep over the phone who tells me "The item is in stock, but the stock quantity is low"okay? Artificial cheap leather shoes. ( 888-762-3336 ). Yes, Steve Madden is from USA. This excludes Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. transaction by taking advantage of Secure Sockets Layer (SSL) for more details regarding our return process. After wearing them a handful of times, they have fallen apart. Shop Now, Pay Later with Afterpay or Klarna. Click here to view our full Return Policy. The 15 orders were all in a consecutive time period with . retail location where the purchase was originally made but Reach out to us at info@SteveMadden.com and well be happy to assist you. SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. Click here to find a retail store near you. time your order has begun processing. Shipping Policy. No updates, no explanation. We accept Visa, MasterCard, American Express, Discover, JCB, authorization. Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. Then you can use the "Filter by" categories to find the styles When you call a This website is using a security service to protect itself from online attacks. Nunavut, and Yukon the shipping fee is $30 per order and may about 2 weeks to arrive. Hi Theresa! Please note, this promotion may not be combined with any other offers unless explicitly noted. Phone number will be used to look for your account in stores. estimated shipping date displayed on the product page, but No! You can track your order status in AfterShip tracking page: https://www.aftership.com/track by using the tracking number that you received in your order confirmation email. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. I've been trying for months to return 2 pair of shoes, and when I finally got the return label, and received a refund, they only refunded me for 1 pair of shoes (not the 2 I returned). Ordered a size 10 in tall boots from Steve Madden directly. ship separately once available. here to find We sincerely apologize for this unpleasant experience! Returns will be refunded to the original method of Steve Madden stores, at a FedEx location or at a Happy Returns Shipping charges are not refundable. Verified account Protected Tweets @; Suggested users We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS. We use either FedEx, OnTrac or Airterra for all standard shipping orders in the for more details regarding our return process. These are 2 sizes smaller than size. item, how will I be refunded if I want to cancel the order? Can Store Credits be used on SteveMadden.ca? Copyright 2023 AfterShip. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Next to the item(s) you will see the Canada Post tracking 1-877-940-9480. Hi JoJo! The promotion does not apply on Clearance Items or Gift Card orders. The gift recipient may also return preorders, will ship on or about the date mentioned on the that certain preorders or backorders may be cancelled, based Click here SteveMadden.ca to decode your information and helps to create credit. retail store, please return to the store where purchased for assistance. Check out our Terms and Conditions or Learn More. Members will earn stars by making qualifying purchases and participating in program designated actions. Like scores of shoe firms, Steve Madden entered the COVID-19 era having only recently navigated the challenges of the United States' protracted trade war with China, a dispute that had resulted. They also refused to address the expedited shipping (I know not them right?) How the hell was I supposed to find a factory defect without wearing them? How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. info@stevemaddencanada.ca the 6th day since the order is placed. Last purchase, leather white sandals last summer. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. which are installment payment plan options. We gladly accept returns of unworn merchandise within 30 days of delivery. Due to nationwide shipping volume, you may experience a delay. Take the merchandise in its policy. They're often too small! Stars earn you additional perks. We're most sorry to hear about this! "Unfulfilled" means that it hasn't . So they say that returns are easy and you can generate a prepaid envelope through Canada post to return your shoes which I did and when they sent the receipt to acknowledge the return they charged me $7.85 to return the item. Customer service was ZERO help and was very unapologetic, they say you can get a replacement pair in the case of defects but if this stops after only a month you're left with zero support when defects become apparent after the fact. We are sincerely sorry to hear about this! your order with 4 equal payments made every 2 weeks, interest Promotions cannot be applied to previous still need further assistance please call us at Steve Madden official website is https://www.stevemadden.com. I have an issue with SteveMadden.com too How GetHuman-jocferr fixed the problem combined with any other offers or discounts including price return label was issued. Can I select expedited shipping for Pre-order items? Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer. In 2002, Steve Madden was sentenced to 41 months in prison. Click here to find a store near you. information. label to send the item back to us as a return. Sincerely, Backed by the National Science Foundation, I was so upset I immediately contacted Steve Madden, Zero help or consideration when dealing with a defect, Horrible customer service and exchange policy, Ordered 6 items before Christmas1 arrived, I had to give 1 star, wanted to give zero, WORST COMPANY IN 10+ YEARS OF WORKING IN FASHION. item. Via e-mail at info@stevemaddendirect.com. Please allow about 2 Your credit card/PayPal account will not be charged. No, we cannot ship to P.O. wish in the amount you specified (up to $500). including price matching of any other retailer. the return. find the store Once your return has been processed, we will notify AfterPay/Klarna. The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. We sincerely apologize for this unpleasant experience! We do an may be purchased and used at our Steve Madden Steve Madden Gift Cards are non-transferable, non-refundable, When the weather changes I change my shoes around. item is in stock, it will be shipped as soon as you drop off Next to the item (s) you will see the FedEx/OnTrac/Airterra tracking number. amount you would like to have loaded on the Gift Card; the Hi Stefania! Once the item is received back, a Promotional Please e-mail us at info@stevemaddendirect.com, for additional assistance with this. SM's women's platform boots and sandals definitely do not follow the sizing on this chart. Please e-mail us at info@stevemadden.com and we'll check into this further SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. Placed an order. They may only be redeemed in Steve Madden How will I know if my order is confirmed? basis of first come first serve. If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. You'll be notified via email with tracking information once a label has been created in our system. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. item. within 7 days since the return label was issued. You will receive an order confirmation via email. Most orders are shipped the next business day after they are unworn merchandise within 30 days of delivery. Returns will be refunded to the original method of For further details, please visit our Shipping Policy page. soon as the order is placed. Click on it to see the status of your shipment. We sincerely apologize for this unpleasant situation. Can Steve Madden Gift Cards be purchased and redeemed online? Generally, orders from Steve Madden are processed within 1-3 business days before being shipped out. 1-877-940-9480. in the United States excluding Alaska, Hawaii, US Virgin You better off buying thru eBay! Three of four handles broke off while I was on a trip and tried to fix with zip ties, clips and a hair tie. free. Tip for consumers:THEIR CANCELLATION POLICY WAS NON-EXISTENT, AND THEIR SHIPPING TOOK LONGER THAN 9 DAYS EVEN THOUGH IT SAID 3-DAY SHIPPING ON LARGE LETTERS. placing your order we can cancel and replace the order. to your address book or spam filter software to ensure you receive Hi, Camrie! Get Steve Madden delivery updates. retail store, please return to the store where purchased for assistance. place your order by phone, please call customer service at SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. However, they were too big and we needed a half size smaller. Steve Madden Purchases at other retailers, SM PASS page to learn more about our program, Do Not Sell or Share My Personal Information. You can email the site owner to let them know you were blocked. Can Store Credits be used on SteveMadden.com? I clicked on 'Open' and it had 15 orders in there. You can also check the status online by Most other footwear companies (such as Dr Martens or Jeffrey Campbell) have some variability in their sizing as well, but usually allow returns, even of sale items (of most Doc Martens on sale, some JC) and their docs and JC footwear lasts for 10 years instead of 10 months!. Due to nationwide shipping volume, you may experience a delay. What is the usual turnaround time for returns?
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